Tkapk Privacy Policy – Your data is safe with us

Welcome to tkapk's Privacy Policy. We understand how valuable your personal data is — which is why tkapk has followed a transparent and responsible privacy policy from day one.

This privacy policy explains what information we collect when you use the tkapk platform, why we collect it, how we use it, and what measures are in place to protect it. By using the tkapk website or app, you agree to this privacy policy.

This policy should be read alongside tkapk's Terms & Conditions. If you have any questions, please contact our support team.

Tkapk only collects the information it needs. No unnecessary personal data is ever gathered. We collect information through three main channels.

Information collected at registration:

• Full name and date of birth (for age verification).
• Mobile number and email address.
• Residential address.
• National ID or passport number (for KYC verification).
• Preferred payment method details.

Information collected automatically during use:

• Device type, operating system, and browser information.
• IP address and approximate location data.
• Time spent on the platform and pages visited.
• Gaming history and transaction records.
• Cookies and session data.

Information received from third parties:

• Transaction confirmation details received from the payment gateway.
• Risk assessment data from fraud prevention services.
• KYC-related information from identity verification services.

Tkapk uses collected data solely for specified purposes. Your information is never used for any unauthorized activity.

• Account Management: To complete registration, login, and KYC verification.
• Transaction Processing: To process deposits, withdrawals, and bonus payments.
• Customer Support: To address your complaints or queries.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligation: To generate reports required by regulatory authorities.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To send you offers and updates with your consent.
• Responsible Gaming: To detect unusual gaming patterns and provide appropriate support.

Tkapk never sells your personal data. However, limited information may be shared with trusted partners in certain specific circumstances.

• Payment Provider: Necessary data is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Game Providers: Minimal necessary data is shared with third-party game providers for Live Casino and slot games.
• KYC Partner: Your information is verified with an authorized KYC provider for identity verification.
• Legal Authorities: Information may be disclosed to government authorities when required by court order or legal obligation.
• Anti-Fraud Service: Anonymized data is shared with security partners for fraud prevention purposes.

In all cases, partners are required to comply with our privacy policy. They may not use any received data for any other purpose.

Tkapk uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

You can disable cookies at any time through your browser settings. However, turning off essential cookies may cause certain platform features to stop working.

Tkapk maintains both technical and organizational security measures to protect your data. Our security framework meets international standards.

Technical Safeguards:

• Stored data is secured with 256-bit AES encryption.
• All communications are encrypted via TLS 1.3 protocol.
• Multi-Factor Authentication (MFA) is supported.
• Real-time intrusion detection system is active.
• Regular security patches and updates are applied.
• DDoS protection is active.

Organizational Safeguards:

• Staff data access is restricted on a Need-to-Know basis.
• Privacy training is mandatory for all staff.
• Annual third-party security audit.
• In the event of a data breach, users will be notified within 72 hours.

Tkapk believes you have full control over your own data. We uphold the following rights for every user.

To exercise any of these rights, email us at support@tkapk.ws. We will respond within 30 days.

Tkapk strictly does not provide services to anyone under 18. Collecting or processing data from minors is against our policy.

• Age verification is required at the point of registration.
• Date of birth is re-verified during the KYC process.
• Any account identified as belonging to a minor will be closed immediately.
• Any deposited funds will be returned to the guardian.

Tkapk uses certain third-party technologies and services that may come into contact with your data. These providers are bound by strict data protection agreements with us.

• Payment Gateway: bKash, Nagad, Rocket — for processing transactions.
• Game Software Providers: For Live Casino and slots games.
• KYC Verification Service: Approved providers for identity verification.
• Cloud Services: For secure data storage and hosting.
• Analytics Tools: For anonymized data analysis to improve our services.

We have data processing agreements in place with every third party. They may not use any information received for purposes other than those we have authorised.

Tkapk does not retain any data beyond the period necessary. Retention duration depends on the type and purpose of the information.

• Active Account Data: Retained for the duration of active account.
• Transaction History: Retained for 5 years to meet legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Contact: 2 years after resolution.
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Analytics Data: In anonymized form for up to 2 years.

Upon request to close an account, all personal data not subject to legal retention requirements will be deleted within 30 days.

Tkapk may update this Privacy Policy when necessary. We are committed to full transparency whenever changes are made.

• At least 14 days' notice will be given before any significant changes take effect.
• Notices will be sent via email and platform banners.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not consent to the updated policy, you may close your account and withdraw your balance.
• The date of the latest update will always be shown at the top of this page.

If you have any questions or complaints about our Privacy Policy, or wish to exercise your data rights, please get in touch with us.

• Data Protection Officer email: support@tkapk.ws
• Live Chat: Click the chat icon at the bottom right of the platform.
• Support Hours: 7 days a week, 24 hours a day.
• Response to Data Request: Typically within 7–30 business days.

All data-related requests are processed after your identity has been verified. Identity verification is mandatory for security purposes.